How to pay using your HSA/FSA card
Cosi Care has partnered with Flex to enable customers to check out with their Health Savings Account (HSA) or Flexible Spending Account (FSA). All of our products are eligible.
HSA/FSA Payments with Flex
HSA/FSA Eligible Cosi Care Products
Frequently Asked Questions
For more information, check out our FAQs below or reach out to info@cosi-care.com
What is Flex and what is their relationship with Cosi Care?
What is Flex and what is their relationship with Cosi Care?
Cosi Care has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Cosi Care products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How do I pay with my HSA or FSA card?
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
What if I don't have my HSA/FSA card available?
What if I don't have my HSA/FSA card available?
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
Why is my HSA/FSA card being declined?
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
No, unfortunately, this isn’t a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.
My purchase receipt from Cosi Care has a different number than what my FSA was charged. How can we resolve it?
My purchase receipt from Cosi Care has a different number than what my FSA was charged. How can we resolve it?
Thanks for reaching out, and apologies for the discrepancy. We’ll review the charges and get back to you with details of the likely refund shortly.
About Lauren
Lauren is the designer and creator behind Cosi Care. After completing a degree in product design, she wanted to create a product that solved a problem her little brother battled for years. She herself suffers with mild eczema that flairs under stress too. The Cosi Care family know what its like to live with chronic itch!
